Hiring, training, QA, and leadership intel.
Case studies, field reports, and practical guides for 911 centers working on hiring, training, QA, and leadership.
Less Time Training,
More Time on the Floor.
AI-powered simulations cut 174 hours of 1-on-1 on the job training (OJT) per new hire, putting veteran dispatchers back on the floor and new hires on the console faster.
Not Just Training: How Thunder Bay Turned a Community Event into Qualified Candidates
Thunder Bay Police Service (Thunder Bay, Canada), facing ongoing staffing shortages, set up a recruitment booth at a busy local market. Two experienced communications operators staffed the booth with a secret weapon: They logged into the ThisGen 911 training platform and invited visitors to "test drive" the job.
- ● 8 strong-looking candidates based on simulation performance.
- ● 5 of those 8 went on to apply and passed testing.
"All-in-all, it was a really good event. ThisGen 911 definitely pulled people in," said Megan Petzel, Communication Centre Manager at Thunder Bay Police Service.
Continue ReadingField Guides
Practical, print-ready guides for the people running training on the comms floor. Free to download and share within your agency.
Be the CTO Your Trainees Need
For new communications training officers
The Ten Commitments of exceptional CTOs, the BELONG framework, real coaching scenarios, and a reading list for trainers who never stop learning.
30-60-90 Day Supervisor Development Plan
For newly promoted 9-1-1 supervisors & managers
Be the Leader You Needed: a fillable onboarding packet that walks your first 90 days — 1-on-1 conversation guides, feedback tools, and leadership self-audits included.
Latest Intel
Training Modules
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