Hiring, training, QA, and leadership intel.
Case studies, field reports, and practical guides for 911 centers working on hiring, training, QA, and leadership.
Less Time Training,
More Time on the Floor.
AI-powered simulations cut 174 hours of 1-on-1 on the job training (OJT) per new hire, putting veteran dispatchers back on the floor and new hires on the console faster.
Not Just Training: How Thunder Bay Turned a Community Event into Qualified Candidates
Thunder Bay Police Service (Thunder Bay, Canada), facing ongoing staffing shortages, set up a recruitment booth at a busy local market. Two experienced communications operators staffed the booth with a secret weapon: They logged into the ThisGen 911 training platform and invited visitors to "test drive" the job.
- ● 8 strong-looking candidates based on simulation performance.
- ● 5 of those 8 went on to apply and passed testing.
"All-in-all, it was a really good event. ThisGen 911 definitely pulled people in," said Megan Petzel, Communication Centre Manager at Thunder Bay Police Service.
Continue ReadingField Guides
Practical, print-ready guides for the people running training on the comms floor. Free to download and share within your agency.
Be the CTO Your Trainees Need
For new communications training officers
The Ten Commitments of exceptional CTOs, the BELONG framework, real coaching scenarios, and a reading list for trainers who never stop learning.
30-60-90 Day Supervisor Development Plan
For newly promoted 9-1-1 supervisors & managers
Be the Leader You Needed: a fillable onboarding packet that walks your first 90 days — 1-on-1 conversation guides, feedback tools, and leadership self-audits included.
Latest Intel
Training Modules
View All Modules →Practice with curated training scenarios. Free users get 1 module per month.
Practice & Study Resources
Log In to Study →Every ThisGen team starts with ready-made flashcard decks covering the reference knowledge the job runs on — and supervisors generate custom decks straight from their agency's own SOPs and code sheets. Focused practice tools drill the fundamentals under time pressure.
Phonetic Alphabet (APCO)
The APCO radio alphabet, letter by letter.
State Abbreviations
Two-letter codes for all 50 states plus DC — the codes on plates, licenses, and NCIC returns.
NCIC Vehicle Colors
The standard NCIC vehicle color codes used in BOLOs, plate returns, and vehicle entries.
NCIC Vehicle Makes
The most common NCIC vehicle make codes. Edit the deck to add your region’s staples or remove makes you never see.
Military Time
The 24-hour clock, hour by hour — the timestamps on every call record.
Map Skills Trainer
Practice directions, landmarks, turns, intersections, map symbols, and distance on your team’s real local map.
Military Time Trainer
A voice — or a clock face — gives a time; trainees have 10 seconds to punch the conversion into a digital clock. Missed times come back until mastered.
Digit Span
The working-memory drill from PreHire: listen to a growing sequence of digits and type it back — forward first, then in reverse.
Night Cab
A passenger texts a rough description of where they are. Find the pickup spot on your own jurisdiction map before the meter runs out — a geography drill on the area you actually dispatch.
Built From Your SOPs
Upload a policy, code sheet, or radio protocol and generate a study deck from it — assign decks to trainees, track progress and scores, and print card sheets for the comms floor.
Log In to Get StartedSimulate Anything.
Prepare for Everything.
Choose from our premade scenarios or create your own by simply typing a description. Our platform fills in the gaps to create a full scenario.
- ✓ ADAPTABLE TO ANY TRAINING GUIDELINE
- ✓ NO COMPLICATED CONFIGURATION
- ✓ INSTANT SCENARIO GENERATION