Knowledge Base
Case studies, tactical guides, and insights from the front lines.
Less Time Training,
More Time on the Floor.
AI-powered simulations cut 174 hours of 1-on-1 on the job training (OJT) per new hire, putting veteran dispatchers back on the floor and new hires on the console faster.
Not Just Training: How Thunder Bay Turned a Community Event into Qualified Candidates
Thunder Bay Police Service (Thunder Bay, Canada), facing ongoing staffing shortages, set up a recruitment booth at a busy local market. Two experienced communications operators staffed the booth with a secret weapon: They logged into the ThisGen 911 training platform and invited visitors to "test drive" the job.
- ● 8 strong-looking candidates based on simulation performance.
- ● 5 of those 8 went on to apply and passed testing.
"All-in-all, it was a really good event. ThisGen 911 definitely pulled people in," said Megan Petzel, Communication Centre Manager at Thunder Bay Police Service.
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