Better support for the Thin Gold Line.
We build better support for the people behind 911 - from the candidate to the trainee to the trainer to the supervisor to the director.
911 is one of the hardest jobs there is.
The people doing it deserve better support than they usually get.
Too often, centers are trying to solve massive staffing, training, and quality problems with fragmented systems, delayed feedback, too much paperwork, and not enough time. New hires are asked to learn a job with enormous stakes. Trainers are stretched thin. Supervisors are buried. Directors still have to report on everything while caring for their team. Everybody is carrying too much.
We think that’s backwards.
We believe better 911 starts with better support for the people inside the center. That means helping someone understand the job before they ever sit in the chair. It means training them in conditions that actually prepare them for the work. And it means feedback while the call still matters - not two weeks later, when the learning moment is gone.
We built ThisGen to support the telecommunicator, the trainer, the supervisor, and the leaders - all in one system, all the way through.
A few things we actually mean.
The front door should have fewer barriers.
Staffing is already hard enough. We want centers to have a better way to screen for fit, coachability, and readiness without extra friction at the start.
Realistic practice beats watered-down roleplay.
Realistic voices, local geography, CAD, radio, call taking. Reps that feel close enough to reality that the learning sticks.
Software should not replace trainers.
It should take the repetitive, draining parts off their plate so they can focus on judgment and coaching - the work only they can do.
Feedback should land while it still matters.
Two weeks later, the details are gone and the learning moment is gone. QA should help people get better, not just create a record after the fact.
Support the whole center.
The trainee, the trainer, the supervisor, the recruiter, the director. One platform that supports all of them instead of another disconnected system.
Build for the small department, too.
We build for every size of center - not just the big ones - because the work matters the same either way.
Mission Control
Zak Randall
Product leader turned founder. Building practical AI tools for public safety teams.
LinkedIn
Aaron Diestelkamp
A passionate technologist who wears many hats. He pushes beyond flashy demos to build tools that work for real people.
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John Edwards
Public safety sales leader. Formerly led channel sales at RapidSOS; founding AE at Prepared.
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Samantha Hawkins
10+ years behind the headset; served in 8 centers across 7 states. Your biggest cheerleader and practical partner. Helping centers turn practice into confidence.
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Davy Red Navarro
Building the platform that supports 911 centers from hire to floor.
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Matthew Brooks
24 years in 911, from solo overnight shifts to supervising a center handling a million calls a year. Now making sure what we build reflects what the floor actually needs.
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Jamie Sorensen
911 veteran and customer success leader. Your advocate, strategic partner, and biggest champion—committed to helping centers succeed every step of the way.
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Caleb Burr
Rooted in his East Coast community and built for service. Leads with listening and a genuine care for the people he works with, and bringing that same heart to the centers he supports.
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Teri Miller
Over 30 years as a 911 sales professional who started her career working in the communication center. I love providing relevant technology that makes a meaningful difference to our profession!
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Denny Fischer
Denny brings more than 25 years of experience helping first responders solve operational challenges through innovative technology.
LinkedInPartners
We're proud to partner with leading 911 training organizations who share our mission of better preparing telecommunicators.
Denise Amber Lee Foundation
Advancing public safety through uniform training, standardized protocols, measurable outcomes, and technological advances in the 9-1-1 system.
Level Up Training
Elevating 911 professionals through comprehensive training programs.
The 911 Institute
Expert-led training for emergency communications professionals.
Rak Academy
Dedicated to advancing emergency dispatch education and excellence.
First Call Ready
Professional development and mentorship platform created to support growth within the 911 profession.
Simulate Anything.
Prepare for Everything.
Choose from our premade scenarios or create your own by simply typing a description. Our platform fills in the gaps to create a full scenario.
- ✓ ADAPTABLE TO ANY TRAINING GUIDELINE
- ✓ NO COMPLICATED CONFIGURATION
- ✓ INSTANT SCENARIO GENERATION