// ANNOUNCEMENT · SEPTEMBER 2026

ThisGen Training

The best 911 simulator just got better.

Dispatch radio. Train together in shared sessions. Pause, steer, listen in, or take over as a trainer. Work CAD, records, units, maps, and the command line. And talk to callers that sound more human than ever.

Try It Live What changed

// WHAT CHANGED

Radio dispatch. Multiplayer training. Live trainer controls.

Take calls, work CAD, and dispatch units—on your own or with your team in a shared session. Trainers can pause, steer the scenario, listen in, escalate, or take over a call.

RoleLearn more
BeforeCall taker
Call taker · Dispatcher · Both
Radio dispatchLearn more
BeforeNot available
Key up, assign, take status, switch channels
Field-initiated trafficLearn more
BeforeNot available
Traffic stops, subject stops, premise checks
People per sessionLearn more
BeforeOne
Multiple call takers, dispatchers, trainers, and spectators
Trainer controlsLearn more
BeforeAssign, review after
Pause, steer, listen in, take over, end session
Hold & callbackLearn more
BeforeHold
Variable hold times, callbacks, shared lines
CADLearn more
BeforeForm entry
Form entry, command line, queries, live map
UnitsLearn more
BeforeAuto-dispatched
Unit roster, manual assignment, live routing
CTO practiceLearn more
BeforeNot available
Monitor, listen, coach, jump in
Caller realismLearn more
BeforeAdaptive voices, personas
Stress, interruptions, asides, disfluencies

Capability	Before	Now	Learn more
Role	Call taker	Call taker · Dispatcher · Both	Learn more
Radio dispatch	New	Key up, assign, take status, switch channels	Learn more
Field-initiated traffic	New	Traffic stops, subject stops, premise checks	Learn more
People per session	One	Multiple call takers, dispatchers, trainers, and spectators	Learn more
Trainer controls	Assign, review after	Pause, steer, listen in, take over, end session	Learn more
Hold & callback	Hold	Variable hold times, callbacks, shared lines	Learn more
CAD	Form entry	Form entry, command line, queries, live map	Learn more
Units	Auto-dispatched	Unit roster, manual assignment, live routing	Learn more
CTO practice	New	Monitor, listen, coach, jump in	Learn more
Caller realism	Adaptive voices, personas	Stress, interruptions, asides, disfluencies	Learn more

// WATCH

See it run.

The new simulator in action

Calls, radio, shared sessions, trainer controls, and the full console.

// 01 · THREE WAYS TO TRAIN

Call taker. Dispatcher. Or both.

Choose the trainee's role before the session: take calls, dispatch radio, or do both.

// 02 · MULTIPLAYER SHARED SESSIONS

Multiplayer training. Run a whole shift, together.

Put call takers, dispatchers, trainers, and spectators in the same session. Queue one incident or an hour of calls, and everyone works it together as it unfolds. Unfilled roles are handled by the simulator.

Shared session · Room 7B 0/5 seats

Session modeWaiting

Call taker
Open seat · backfilled by the sim until claimed
Dispatcher
Open seat · backfilled by the sim until claimed
Call taker
Open seat · backfilled by the sim until claimed
Supervisor
Open seat · backfilled by the sim until claimed
Spectator
Open seat · backfilled by the sim until claimed

Live feed · what every seat sees one world, many consoles

Waiting room open · invites sent…

Call taker

Takes calls, works CAD, and hears the radio while other seats work alongside them.

Dispatcher

Works radio, units, and CAD while call takers hand over new incidents.

Supervisor / trainer

Watches the session, steers the scenario, coaches, and steps in when needed.

Spectator

Watches live without affecting the session.

// 03 · TRAINER MODE

Pause it. Steer it. Escalate it.

Pause the entire session. Change what happens next. Listen in without interrupting. Take over a call when you want to demonstrate. Then resume from where you left off.

Steering panelDirector control

Session

Step in

Steer the scenario

Try it

Click any control. The session on the right reacts the way the real one does.

Trainee console · L1 cardiac arrest · 4120 Ridge Rd LIVE

CALLERHe's on the floor, he's not moving, I don't know what to do—

TRAINEEOkay, is he breathing? Look at his chest for me.

CALLERI… I think so? It's really slow.

TRAINEEAlright. What's the address you're at?

Pause and debrief

Freeze the caller, units, and timers. Coach the trainee, then resume exactly where you stopped.

See what's happening

The trainer feed shows what just happened and what the trainee may need to handle next.

Take over the call

Pick up the simulated call yourself, demonstrate the technique, then hand it back.

// 04 · HOLD & CALLBACK

Put them on hold. Call them back.

Put a caller on hold while you answer another line. Callers have different patience levels and may hang up. Call them back and the same caller resumes with the same context. Held lines can be picked up by another seat in the session.

✓Variable hold times. Callers may hang up.
✓Call back any ended line and reach the same caller.
✓Held lines are shared across seats.
✓Dial the wrong number and someone else may answer.

Phone · 2 linesANI/ALI on

L1
Dana · cardiac arrest
(555) 014-2231·active
L2
Unknown · MVC Main & 5th
(555) 019-8804·ringing

› L1 active · L2 ringing. Put L1 on hold to answer L2.

// 05 · THE WHOLE CONSOLE

CAD. Radio. Records. Units. Maps.

Work CAD in your center's syntax. Assign and track units. Run records queries. Switch radio channels. Follow units on a live map. Pop tools onto a second screen when you want more room.

CAD · command line period-delimited

›

Verb first · configurable to your CAD's syntax

Records · query terminalIDLE

Waiting for a query. Units ask for plates and people over the air; you run them.

Radio · channels MONITOR

PD DISPATCHPD TAC 2FIRE/EMS

Hear: all channels · transmit follows selection

Channel quiet.

PTTHold Space to key up · shift-click to latch

CAD

Command line

Enter commands using your center's CAD syntax.

Units

Assign units

Drag units onto incidents and track their status.

Records

Run plates & people

Run records queries and get simulated returns.

Radio · map

Channels & map

Switch and monitor radio channels while units move across the map.

// 06 · CTO TRAINING

Train the trainers, too.

CTOs have to learn when to let a trainee work and when to step in. Now they can practice that judgment in the simulator before a real call is on the line.

CTO view · 3 trainees running Monitoring

AlvarezL1 · MVC w/ injuries
“Okay, is anyone trapped in the vehicle?”
OkaforL2 · cardiac arrest
“Is he breathing? Look at his chest.”
ChenRadio · 3 units active
“4A12 copy, second unit enroute.”

All lines steady.

Your move

There is no wrong button. The point is practicing the judgment of when, on a sim, before a live floor decides it for you.

Practice the CTO role

Work alongside a trainee in the simulator. They practice handling the incident; you practice observing their work and coaching them.

Practice stepping in

Listen in, coach over the shoulder, or take over the call. Practice choosing when, and how, to intervene.

Straight into the DOR

Turn observations from the session into the trainee's daily observation report.

// 07 · VOICE ENGINE

Callers pause. Interrupt. Cough. Ramble.

Callers now behave differently under stress. They stumble, mishear questions, interrupt, cough, talk to people in the room, get distracted, and recover differently. Call them back and you get the same person again.

✓Different stress, compliance, and recovery patterns by caller
✓Coughs, breaths, sneezes, and other non-speech audio
✓Interruptions, asides, and other voices in the room
✓Persistent callers across hold and callback

Caller audio · persona: Dana, 34, panicked LIVE

00:00.0

Realism eventsCoughTalks to someone in roomDistractedSneezePhone shuffledSecond voice

CALLER …my husband just collapsed, he was fine a second ago and now he’s on the kitchen floor…

// AVAILABLE NOW

Put your whole floor in the sim.

Training customers can start a shared session today. Or try a live simulation and see the new simulator for yourself.

Try It Live