Feedback while it’s still fresh.
Automated QA for live 911 operations. Surface coaching moments sooner, spend less time scrubbing audio, and connect findings back to targeted retraining.
Two-week-old feedback is not feedback.
Waiting two weeks to review a call is too late. The details are gone. The context is gone. The learning moment is gone.
ThisGen QA moves review closer to the call - so supervisors can coach while the context is still fresh and centers can spot trends before they become problems.
QA should help people get better. Not just create a record after the fact.
Support for supervisors, not a replacement.
ThisGen QA does not replace your QA team. It helps them review more consistently, coach sooner, and spend less time buried in audio.
Standards-Aware Review
Automatically flag missed questions, deviations from your SOPs, and safety risks - so supervisors can focus their attention where it actually matters.
Coaching While It’s Fresh
Surface coaching moments within hours, not weeks. The details are still there. The learning moment is still open.
Less Time Scrubbing Audio
Supervisors review exceptions and highlights instead of listening to every call start to finish. Focus shifts from searching to acting.
Coaching Consistency
Standardize review so trainees get consistent feedback across shifts and supervisors, not just the lucky ones who work with the best reviewer.
Reinforce What’s Working
QA is not just about catching mistakes. Surface good calls, strong habits, and improvement over time so supervisors can reinforce what people are doing right.
Connected Back to Training
Link QA findings to targeted practice in ThisGen Training, so the coaching loop actually closes and people get reps on the exact skills that need work.
How ThisGen QA works.
A continuous loop from intake to coaching. Each step builds on the last so supervisors spend less time starting from scratch and more time helping people improve.
Capture the interactions that matter
ThisGen brings in the calls and center activity you want reviewed, so teams can evaluate performance without building the process by hand.
Make every call easier to review
Audio is turned into structured, reviewable call data so supervisors can move faster and spend less time starting from scratch.
Apply your standards consistently
Your QA criteria are applied the same way across calls, shifts, and reviewers, helping reduce inconsistency and missed issues.
Bring the event into one place
Transcript, audio, QA findings, and event context come together in a single record, so the full picture is easier to understand.
Surface the calls worth attention
ThisGen helps teams focus on missed questions, safety risks, patterns, and coaching opportunities instead of digging through everything manually.
Move from review to coaching faster
Because QA should help people improve, not just create paperwork. ThisGen helps supervisors coach sooner and connect recurring issues back to training.
The loop that finally closes.
Because QA, Training, and DOR live in the same platform, a coaching moment found in QA can become a targeted practice scenario in Training, a note on a DOR, or a trend on a supervisor dashboard - without anyone re-entering the same information three times.
Automated review flags a missed question or risk on a live call.
Assign a targeted scenario so the trainee can practice that exact skill again.
Supervisors and directors see the trend, not just the individual call.
Documentation and trends, included.
QA findings feed into the same reporting, analytics, and dashboards the rest of the platform uses. No new silo to maintain.
DOR & Task Sheets
Progress tracking without the busywork. Automate parts of DOR and task-sheet workflows so trainers and supervisors spend less time documenting and more time coaching.
Reporting & Documentation
Audio, transcripts, and feedback stored in one place so signoff decisions are backed by a clear, reviewable record.
Analytics
Trend visibility across trainees, shifts, and skills - so leadership can see readiness and coaching opportunities at a glance.
Role-Based Dashboards
Directors, trainers, supervisors, and trainees each see the view that matches the work in front of them.
Move QA closer to the call.
See how automated review can give your supervisors their time back without sacrificing coaching quality.