Train in conditions that feel real.
High-fidelity simulation, practice, and coaching for 911 professionals. Realistic voices. Local geography. Call taking and radio. Feedback that lands while the call is still fresh.
Everything the trainer and trainee actually need.
Not a demo toy. The pieces that make training stick - so centers spend less time running roleplay and more time building readiness.
Call Taking
Adaptive, non-scripted calls with realistic voices. Callers interrupt, ramble, panic, and change their story - so trainees learn to control the call under pressure.
Radio / Dispatch
Practice radio dispatch alongside call taking so trainees build the muscle memory that matches the floor.
Local Geography
Scenarios tailored to your jurisdiction. Real streets, landmarks, and address patterns so trainees practice verification the way they'll do it live.
Immediate Coaching
Feedback right after the call, while the context is still fresh. Trainees see what they missed and what to do next time.
Scenario Library
A growing library of curated training modules, plus the ability to generate new scenarios on demand so trainers do not start from scratch.
DOR & Task Sheets
Progress tracking built into the workflow so trainers spend less time filling out forms and more time coaching.
Tailor the sim to your center.
Most people only see the first layer of ThisGen Training. The part most trainers miss is how deeply you can shape it to match your CAD, your protocols, your jurisdiction, and your caller population.
Upload a picture of your CAD
Drop in a screenshot of your actual CAD and ThisGen automatically extracts the layout and styling - so trainees practice inside a CAD that looks like the one they'll use on the floor, not a generic mock-up.
Upload your SOPs and standards
Load your own SOPs, procedures, and standards so automated feedback grades against what your center actually expects - not a generic rubric. The system extracts, indexes, and applies them to every call.
A deep persona library
Dozens of realistic caller personas across ages, genders, personalities, and accents - calm, panicked, hostile, confused, elderly, children, drunk, crying. You can also create custom personas or disable ones you don't want.
English, Spanish, French, + more
Callers who speak Spanish, French, and other languages alongside English personas with a full range of regional accents. Practice language barriers the way they actually happen on a live console. Don't see yours? Send us a note and we'll add it.
Your GIS, your jurisdiction
By default, ThisGen auto-pulls real addresses and geography for your area. Upload your own GIS data when you want tighter control - street names, boundaries, places, and intersections the way your center already knows them.
Hundreds of scenarios + ∞ more on demand
Use hundreds of curated scenarios out of the box, assign them to call lists, or generate new ones on demand with no limit. Trainers do not have to build from scratch every time a new hire walks in.
From first rep to ongoing readiness.
Replace roleplay with unlimited realistic reps. Practice call control, critical questions, and EMD flow before the first live call.
Assign targeted scenarios when a trainee needs another pass on a specific skill - without pulling a trainer every time.
Keep veterans sharp with low-frequency, high-acuity drills during downtime, in-service, or after major incidents.
We don't replace your trainers. We give them their time back.
Trainers should not have to run the same roleplay for the hundredth time. They should not have to build scenarios from scratch or fill out DOR forms by hand when parts of that work can be automated.
ThisGen Training takes the repetitive parts off their plate so they can focus on judgment, coaching, and the moments that only a trainer can handle.
Documentation and reporting, included.
Training does not end when the call hangs up. Audio, transcripts, DOR, task sheets, and analytics are all part of the platform - so signoff decisions are backed by a clear record.
DOR & Task Sheets
Progress tracking without the busywork. Automate parts of DOR and task-sheet workflows so trainers and supervisors spend less time documenting and more time coaching.
Reporting & Documentation
Audio, transcripts, and feedback stored in one place so signoff decisions are backed by a clear, reviewable record.
Analytics
Trend visibility across trainees, shifts, and skills - so leadership can see readiness and coaching opportunities at a glance.
Role-Based Dashboards
Directors, trainers, supervisors, and trainees each see the view that matches the work in front of them.
See what realistic practice looks like.
Try a live simulation yourself, or book a 15-minute walkthrough for your team.