What's new
on the wire.
Partnerships, product updates, webinars, and events from the team building the 911 workforce platform.
ThisGen 911 and Replay Systems partner to combine recording with scoring and training
ThisGen 911 and Replay Systems are working together to give 911 centers a single workflow for recording every call, automated scoring, human QA review, and realistic training simulations. The partnership launches before TENA on September 21–23, 2026.
- 2026-09-18//Press
Samantha Hawkins’s letter to her younger 911-communications self
Samantha Hawkins reflects on fear, resilience, and a new path in her EMS1 piece “Before you hang up the headset: A letter to my younger self.” She draws on eleven years behind the console to share hard-won lessons.
by Samantha Hawkins - 2026-09-18//Announcement
Free 30-60-90 Day Development Guide for New 911 Supervisors
We published a free field guide, “Be the Leader You Needed: 30-60-90 Day Supervisor & Manager Development Plan,” with fillable conversation guides, feedback tools, and self-audits to support newly promoted 911 supervisors.
by Samantha Hawkins
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